Our
External Communications approach falls into three areas:
Raise
awareness - i.e. generally elevate recognition that we are "in"
a certain segment / sector / market
Sustainability
Leadership There is opportunity to be a thought-leader in the emerging
conversation about the environmental and energy impact of the next generation
data centers. Cisco must begin to participate
and tap into this as a new place for dialog.
Target:
Govt. officials and policymakers; energy, power and facilities influencers;
industry organizations and Consortia; Systems Integrators and channel partners
Educate
- i.e. ensure people understand our strategy/differentiators/innovation etc.
versus just knowing we do "something"
Simplified
Messaging: To date Cisco messaging
has been focused on DC Virtualization and somewhat vague in terms of
future direction and articulation of our vision for virtualization. Cisco needs to continue to refine and
simplify our messaging and then bring it to life by building a library of
examples, anecdotes and real life scenarios (ie Cisco on Cisco).
A
Phased approach Build upon the foundation established in FY08 and articulate
Ciscos larger vision and strategy in the data center and by extension Ciscos
success in identifying market and technology transitions. Begin to show customer adoption, ecosystem
definition, our proof-points of success, and the emphasis on the building of
talent and expertise in our channel partners. First we must begin internally
to make sure that internal spokespeople at all levels are on board and
speaking with one voice.
Use
our Strengths Because the next generation data center is being driven by
the intersection of computing and communications infrastructure, we must emphasize
our heritage in networking as well as the ecosystem of partners necessary
to make this a reality.
Target:
partners and Strategic Alliances; channel partners; customers
Manage
Relationships - i.e. get close to the people who shape public opinion so
that they do the "education" and "awareness raising" for
us.
Establish
Baseline: To establish a baseline on external perceptions PR/AR/IR will
conduct informal audits of key influencers to gain understanding of current perceptions. This engagement will be conducted at the six month point to review any changes on perception.
Target: Customers; Financial
analysts, shareholders; large IT
analyst firms and smaller niche data center experts; General
IT/computing/channel press at business and technology publications
Target
details-
AR: IDC, Forrester, Gartner, Nemertes, Ovum/RHK,
Burton (top 6)
PR:
In addition to Cisco Top 50 business and industry media, extend to new
audiences and influencers in the areas of enterprise application development,
green computing, organizational transformation, and data center focused blogs (top
5 include Data Center Links, Data Center Cental, Data Center Design, Data
Center Knowledge, BladeWatch).
IR: Bernstein, Goldman Sachs, Merrill Lynch and Citigroup
Expanded
Voice We must build relationships beyond our traditional Cisco and
networking experts to build credibility in this area. Reaching out to industry
analysts, media, bloggers and influencers who have a more traditional data center
background and educating and informing these audiences will be critical to our
efforts. We must build a bridge between
the computing and networking experts to help them understand all aspects of
this evolution. Additionally, there is
an opportunity to build more global relationships and expand our scope specifically
in Europe.
Target:
Computing/data center/virtualization/IT infrastructure analysts at large IT
analyst firms; Niche data center experts and consultants; General
IT/computing/application press at business and technology pubs; data center
bloggers